Independent repair · Open 24/7
Von Hotpoint washing machine repair in Nairobi and Kiambu
Von makes both twin tub and front-load washers. We repair both, and bring parts for the spin motor, door lock and drain pump.
- Open 24/7
- Home & on-site visits
- Price agreed before work
Von Hotpoint faults
What goes wrong on Von Hotpoint washing machines
The faults we see most on Von Hotpoint models, and how we fix them.
| What you notice | Likely cause | What we do |
|---|---|---|
| Twin tub spinner not spinning | The spin motor, its capacitor, the brake or the lid switch. | We test each part and replace the one that has failed. |
| Front-loader door will not open | The door lock is still engaged, often because water is left in the drum. | We drain the drum, then test and replace the lock if needed. |
| Leaking during the wash | A torn door seal or a loose hose clamp. | Seal or clamp replaced and a test wash run. |
Our work
Von Hotpoint washing machine jobs on video
6 clips from real visitsFilmed on the job. No sound.
About Von Hotpoint
Von Hotpoint washing machines we see
Front-load and top-load Von machines: drain pumps, inlet valves, door locks and bearings.
Von appliances are sold in Kenya by Hotpoint Appliances, and their cookers, fridges and washing machines are common across Nairobi and Kiambu.
Von Hotpoint washing machine servicing
- Clean the drain pump filter
- Clean the inlet hose filters
- Check hoses for bulges and cracks
How often: Every 6 months, or every 3 months if you wash daily or use borehole water.
How it works
A clear price before any work starts.
1Tell us what is wrong
Book below, send a WhatsApp or call, at any hour. A model number or error code helps us bring the right part.
2We confirm the visit fee
Diagnosis plus transport, depending on where you are. You know the figure before anyone sets off.
3We find the fault and quote
The technician tests the appliance at your home and tells you exactly what the repair costs.
4You decide
Approve and we repair on the spot where we can. Decline and you only pay the diagnosis and transport.
Booking
Book your Von Hotpoint washing machine repair
Fill this in and WhatsApp opens with everything written out, ready to send. We reply with the visit fee for your area and the earliest time we can come.
- Any hour. We take bookings 24/7, weekends and holidays included.
- Fee first. Diagnosis fee plus transport, depending on your location. We confirm both before we set off.
- Your decision. Nothing is repaired until you approve the price.
Prefer to talk? Call us on 0703 543 656.
Questions
Von Hotpoint washing machine repair questions
My Von front-loader will not drain. Can I fix it myself?
You can clean the pump filter behind the small panel at the front bottom. Put towels down first. If it still will not drain, the pump has usually failed and we replace it.
Are you an official Von Hotpoint service centre?
No. We are an independent repair company. We repair Von Hotpoint washing machines out of warranty, or when you choose an independent repair. If yours is still under the manufacturer’s warranty, contact the seller first.
Appliance Services is an independent repair company and is not affiliated with or authorised by Von Hotpoint. Von Hotpoint is a trademark of its owner.
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